Product issues

Have an issue with one our products? We really do care and you've come to the right place!

To begin, click here to read our Official One-Year Warranty Policy and Procedures.

Then, if your product is covered by our one-year warranty:

Click here to initiate a return request

Still have a question? Click here to read our FAQ document concerning returns.

Thank your for your interest in our collectibles!

SPECIAL NOTE:

Many customers (especially those of you using AOL for your email) have reported that they don't hear back from us. Please note that sometimes, depending on your SPAM security settings, our emails may be stopped by your service provider. Please check your SPAM folder regularly if you see that you are not hearring back from us and make sure that our email is included in your "allowed" list. Thank you!