Official One-Year Warranty Policy
Although we make every effort to ensure the quality of our products, our dolls and collectibles are hand made and problems do occur from time to time. At Integrity Toys, we take pride in our work and wish to assure you that we stand behind our offerings. We convey to the original owner of any of our products a one-year warranty on all parts (except packaging) from the date of initial release/manufacture. The following text outlines the details of this warranty program, including procedures to follow in case of defective products and missing parts.
1-Defective Bodies: Many tiny parts are assembled together to create our doll bodies and these are designed to fit together like a puzzle to create the dolls and characters you love. We will replace the body of any of our dolls (within the one-year warranty time period) should a proven manufacture defect occur. This warranty will not cover user induced defects resulting from abusive twisting and bending of limbs, dropping or mishandling the bodies, or damages from chemicals such as acetone.
2-Defective Garments and Accessories: The use of 100% natural fabrics and materials is often an integral part of the manufacturing of our products. Due to the very nature of these components, variations will naturally occur and are not defects. Our warranty will not cover variations in fabric and only covers actual manufacturing defects (i.e. broken zippers, damaged accessories).
3-Facial Screenings: The majority of our dolls are screened by hand. Although our factory tries to keep an overall consistency in the manufacturing process, due to the size and intricacy of our dolls’ facial screenings, variations will occur in facial paint, and is not a defect. If you feel your doll’s facial screening has a true and major defect, please contact us. However, please note that each request will be treated on a case-by-case basis and that we reserve the right at our sole discretion to refuse replacement if we deem the variation to be non-defective.
4-All Other Types of Defects or Missing Parts: Each instance will be treated on a case–by-case basis and our customer service representatives will decide of the best course of action to be taken to obtain a satisfactory resolution.
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