My exquisite Fashion Royalty/Gene Marshall/Product boxes came in dented or creased; can you send me a new one? No. Our warranty only covers the actual product contained inside the package. Our packages are designed to protect our collectibles during shipping and are intended as storage containers, which will naturally crease with use over time.
I tried re-rooting/repainting my doll and it is now ruined. Can I replace it or can I purchase a replacement part from Integrity? No. As much as we would like to accommodate these types of requests, modifying our product is done at your own risk and automatically voids this warranty. Also, Integrity Toys does not sell additional spare parts at any given time unless a special program is made available to W Club members.
My item is damaged and needs to be sent in. Will you cover my shipping fees? No. Unless we issue a voluntary worldwide recall for a fundamentally flawed product and shipping refunds are implied/discussed in the recall, we will no longer issue shipping refunds for damage returns. Instead, if you don’t want to return a damaged item to us, you will from now on be given the option to destroy the item. All items will either have to be returned to us at your charge or destroyed with proof of destruction sent before we agree to a replacement. No exceptions allowed.
I only collect MIB/NRFB items and my product is clearly damaged inside its box. I collect NRFB only, can I get a complete replacement? Again, our items are produced in extremely small quantities. Although we do manufacture a few extras to use as replacements, replacing complete NRFB items may prove to be difficult and will be at our discretion. We normally will only replace damaged parts unless otherwise agreed by our customer service if a full NRFB item is available in our warehouse. NRFB items will have to be returned at your cost and may not be destroyed.
I contacted customerservice@integritytoys.com about an issue and got no replies; what gives? From now on, every product-related issue will be forwarded to our expert product care center at patientcare@integritytoys.com. The other email address should be used for any inquiries that do not relate to damaged products or missing parts. Customer service will forward your requests to PatientCare and they will respond to you directly.
I’m part of the W Club, can the Liaisons help me with my products issues? Unfortunately, no. Although Integrity Toys/JWU LLC works extremely closely with the Liaisons to communicate with our customers, product requests need to be handled by PatientCare. If you contact the Liaisons, they will refer you to Patientcare. Thank you for your collaboration.
I love the Fashion Royalty/Gene Marshall/Doll body, can I purchase several to upgrade my dolls or make my own dolls? We do not currently have plans to make any of our doll bodies available for general purchase. If such a program becomes available in the future, we will notify W Club members immediately.
I purchased an item in the shopping cart on integritytoys.com and don’t like it. Can I return it for a refund? Due to the delicate nature of our collectibles, unless otherwise noted, all sales in our carts are final. We will only replace damaged or missing parts. We will not make any exceptions to this rule.
I am not part of the W Club. Will your shopping cart be opened to the general public? It will be very soon. This is a function of our site we are working on. W Club members however, will be given purchase priority on most items.
Click_here to initiate a return request
or
Click_here to read our Official One-Year Warranty Policy.
