2012 W Club Rules and Protocol
By becoming a member of the W Club (the "Club"), you agree to abide by the following Club rules and protocol. Failure to follow Club rules or protocol could result in any of a number of actions, including the suspension or termination of your membership from the Club, without refund or reimbursement of any Registration Fees. Decisions on member suspensions or terminations will be made solely at the discretion of Integrity Toys, Inc. and/or Intercap Merchant Partners, LLC.
These rules are very easy to abide by and should you find them stressful or cumbersome, we respectfully request that you do not join the Club.
A. Communication: Communication between members or by members to Liaisons should be done respectfully and with understanding. No personal attacks on any Club sponsored forums will be tolerated.
B. Transfers of Memberships: Transfers of Club memberships are strictly prohibited. Only one person's name can be associated with each membership. Two or more persons cannot 'split' a Club membership.
IMPORTANT!!
*Please note that if you purchase multiple memberships so that your spouse or partner can attend any of the W Club exclusive events, this person's name must be included in the comment section of one of these multiple memberships!* If you purchase multiple memberships but do not include your spouse or partner's name on one of those memberships, they will not be allowed to attend any of the W Club exclusive events.
C. Sharing of First-to-know Confidential Information: A part of the value each member derives from the Club includes receiving early notification and information regarding various products, opportunities and events. As a Club member, you are expressly prohibited from sharing any part of such information, in written, verbal, photographic or other form, with any non-Club members, prior to its official release by Integrity Toys or without express written permission from the W Club Liaisons.
D. Pre-sale of Club Exclusive Merchandise: Pre-selling any Club exclusive merchandise is expressly prohibited. Pre-selling is defined as listing or advertising for sale or trade any exclusive item(s) prior to the date that your item(s) has shipped and you have received an actual tracking number for the item(s) from the Club or Integrity Toys. To keep the 'field' level for all members, if and when the dolls begin to ship and other members have received tracking notification, you may email the Liaisons for a written exception (i.e. if you are further down on the shipping list or the tracking number didn't make it to you) if you have paid for the item. You agree not to engage in any way in pre-selling and acknowledge that any attempted pre-selling may result in, among other things, the suspension or termination of your Club membership, without refund or reimbursement of any registration fees. You may, however, make trade or sale arrangements within the W Club sponsored forums with other Club members.
E. Offering Club Exclusive Merchandise or Opportunities to Non-Members: Offering your opportunities to access items and offers meant only for Club members to non-Club members in any way (including, but not limited to through private and public forums), is expressly prohibited. If you do not want to take advantage of an offer you are selected for, this opportunity must go to another Club member and not to a non-Club member, as this constitutes a circumvention of paying Club dues. Once you take advantage of an offer and receive tracking information (see pre-sales above), you may do whatever you want with the items (sell, keep them, etc.); however, we will not tolerate members making pre-arranged deals with non-Club members or advertising the ability to get a Club deal for a non-Club member. Any members found violating this policy will immediately lose access to all special offers and/or forfeit their memberships without any type of registration fee refund or reimbursement.
F. Rules Circumvention: Any attempt to circumvent Club rules by perceived loopholes or otherwise will in itself be deemed a violation of Club rules.
G. Communications Protocol: Any customer service issues with Integrity Toys' products or dealers should continue to be directed to the staff at Integrity Toys. Shipping issues and questions related to purchases made through the shopping cart should also be directed to Integrity Toys' customer service. You can reach them at customerservice@integritytoys.com.
Questions relating to product knowledge (edition sizes, hair colors, variations, product timing, etc.) as well as issues or comments regarding the W Club should be directed solely to the Club Liaisons via email at wclub@integritytoys.com. Integrity Toys has designated the W Club Liaisons as the first point of contact for member product knowledge so that Integrity can focus on designing and manufacturing new items, and dealing with bona fide customer service issues. Any issues that the Liaisons cannot resolve will be forwarded to Integrity Toys.
Integrity Toys' motto is "Serving You with Pride". As a courtesy, it is requested and strongly encouraged that any problems with Integrity Toys' products or other issues be brought to the Liaisons or Integrity Toys first to solve, before taking issues into public forums. Taking problems to public forums will not get them solved and could have unintended damaging effects to the Company, so please let them get the first opportunity to solve your issues and make you a happy customer.
H. Following Through On Commitments: When Club members do not follow through on commitments (such as entering a lottery and then not purchasing the item), they create significant extra work and sometimes take opportunities away from other members. Should you decide not to follow through on a Club commitment; it will be your responsibility to find a Club member replacement in the allotted time period; failure to do so will automatically disqualify you from future lottery and pre-order opportunities.
I. Perquisites and Special Offers: Most W Club offers are time sensitive and in order to take advantage of those offers, Club members must respond within the specified time guidelines. Lotteries involving specific event merchandise (such as, but not limited to, convention merchandise lotteries) will exclude those who attended those events. While they make every attempt to be as fair as possible to all Club members, Integrity Toys and the W Club reserve the right to conduct offers, perquisites and lotteries in any manner they see fit.
J. Ownership of Submissions: Neither the W Club nor Integrity Toys will compensate members in any way for any ideas or suggestions relating to products, services, marketing, distribution nor any other matters. Please note that any unsolicited materials, emails or other communications will become the sole joint property of Integrity Toys and the W Club. This also applies to any feedback given through surveys, marketing studies or focus groups unless expressly outlined otherwise in advance in writing. Any submissions and any questions, comments, answers, suggestions, or the like submitted by you to Integrity Toys and/or the Club via phone, fax, e-mail, mail or otherwise will be treated as non-confidential and non-proprietary, and neither Integrity Toys nor the W Club will assume any responsibility, obligation or liability for them or for Integrity Toys' or the Club's receipt or non-receipt of them.
You grant to both Integrity Toys and the W Club a non-exclusive, royalty-free, perpetual, irrevocable, and sub licensable right and license to reproduce, distribute, publish, transmit, modify, adapt, translate, display, distribute, sell, license, publicly perform, prepare derivative works based upon and otherwise use or exploit any submissions throughout the world in any and all media. You represent and warrant that: (a) you have the right and authorization to make the foregoing grant without the consent of any third party, and (b) any submissions are accurate and, as permitted to be used by Integrity Toys and the W Club in this Agreement, do not and will not infringe any right of any third party.
K. Notifications: When you send e-mails to Integrity and/or the W Club, you are communicating electronically to them and you consent to receive communications from Integrity and/or the Club electronically. Furthermore, you agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.
Please add the email wclub@integritytoys.com to your email address book or approved list of email addresses. This will ensure that you receive all transmissions from the Club promptly. While the W Club does their best to make sure that Club members receive all notices, it is each member's responsibility to provide an email address that does not have a problem receiving bulk emails and has an inbox with free space to accept notices and communications.
L. Membership Term: 2012 memberships are valid until the latter of December 1, 2012 or when the 2013 Club membership registration period begins.
M. Taxes and Customs: If you are a resident of New York, Maryland or Illinois, you may be required to pay taxes on purchases of merchandise from the W Club. If you reside outside of the United States, you may be required to pay import duties or customs on merchandise purchased through the W Club. Integrity Toys will not alter customs forms in any way, so please do not ask.
N. Indemnity: You agree to indemnify, defend and hold both Integrity Toys, Inc. and Intercap Merchant Partners, LLC (which includes both Integrity Toys' and Intercap's affiliates, subsidiaries, agents and service providers) harmless from all liabilities, losses, damages, costs, and expenses (including attorneys' fees) on account of any claim, suit, action, demand, or proceeding made or brought against any such party, or on account of the investigation, defense, or settlement thereof, arising in connection with your membership in the W Club, and/or your violation of the Club rules set forth in this document.
O. A Final Protocol Request: Members of the W Club receive a large amount of information. Every effort is made to include all available information inside the email releases, newsletters, etc. It is requested that you read all information carefully and follow all instructions, as 99.99% of the time that questions are received after a release; the answer to the question is already clearly stated in the emails. Please take your time to review the information and specifically follow instructions as your cooperation will allow more time to plan fun opportunities for the W Club!
