2018 W Club Terms, Rules and Protocol
By becoming a member of the W Club (the "Club"), you agree to abide by the following Club rules and protocol. Failure to follow Club rules or protocol could result in any of a number of actions, including the suspension or termination of your membership from the Club, without refund or reimbursement of any Registration Fees. Decisions on member suspensions or terminations will be made solely at the discretion of Integrity Toys, Inc. and/or Intercap Merchant Partners, LLC.
**Please note that the W Club is for collectors 18 years old and up unless they have their parents' permission.
These rules are very easy to abide by and should you find them stressful or cumbersome, we respectfully request that you do not join the Club.
A. Communication: Communication between members or by members to Liaisons should be done respectfully and with understanding. No personal attacks on any Club sponsored forums will be tolerated.
B. Transfers of Memberships: Transfers of Club memberships are strictly prohibited. Only one person's name can be associated with each membership. Two or more persons cannot 'split' a Club membership.
C. Sharing of First-to-know Confidential Information: A part of the value each member derives from the Club includes receiving early notification and information regarding various products, opportunities and events. As a Club member, you are expressly prohibited from sharing any part of such information, in written, verbal, photographic or other form, with any non-Club members, prior to its official release by Integrity Toys or without express written permission from the W Club Liaisons. This also includes posting any confidential information on any other internet site (this includes all social media platforms (i.e., Facebook, blogs, Twitter, other doll boards, etc.) other than the W Club forum until the confidentiality period is over. Posting confidential information prior to the designated official release will result in immediate membership termination from the W Club with no refund.
IMPORTANT!!
Photo Copyrights: Only official Integrity Toys dealers are given permission to use the official product pictures for commercial purposes as per the agreement Integrity Toys has with them (i.e., to sell product online). W Club members are granted limited usage for information purposes only (that's a fancy way of saying that you can post Integrity Toys copyrighted photos after confidential periods expire to share the information, but not to sell the products depicted in the picture).
If you plan to sell your Integrity items online, we highly recommend that you always take actual pictures of those items. It takes just a few more minutes, but it will avoid a lot of conflicts with potential buyers, since they will get to see the actual item that they are buying from you. Our goal is not to police the entire Internet, but please remember that Integrity Toys, Inc. is the intellectual property owner of all of the official product pictures that they release.
Webinar/Visual Presentation Copyrights: All Integrity/W Club visual presentations, webinars and videos (be it online or live at the convention) are property of Integrity Toys and/or The W Club. These are a special perk for attending members.
Members are not authorized to copy/reproduce any part of these presentations (whether it is by doing screen captures on an iPad, a computer, taking a picture of it and/or by filming it) and/or repost it IN ANY FORM anywhere on the Internet, such as blogs, fan pages, Instagram, chat boards, YouTube, Facebook, Twitter, Flickr or any other type of social media or website in general.
W Club Forum Information: It is very important for us to maintain privacy and privilege in the W Club, as that is a big part of its value. The W Club forum is for members only and any comments or feedback posted in the forum need to remain in the forum and not shared or posted anywhere on the internet (that includes podcasts, blogs, other doll boards, and anywhere on the internet). It is extremely important that we keep the forum for members only and that members feel safe that their views will not be posted outside of the forum. The information in the forum is private and we expect all of our members to abide by these rules that you agree to follow when you register for the W Club.
All W Club perks are just that; they are privileges that can be revoked at any time by the W Club Staff, in whole or in part, for failure to comply with W Club rules. Additionally, if a member is engaged in consistent negative posting or similar behavior in the W Club member forum, their access to the forum may be revoked temporarily or permanently, at the sole discretion of the W Club staff.
D. Pre-sale of Club Exclusive Merchandise: Pre-selling any Club exclusive merchandise is expressly prohibited. Pre-selling is defined as listing or advertising for sale or trade any exclusive item(s) prior to the date that your item(s) have shipped and you have received an actual tracking number for the item(s) from the Club or Integrity Toys. To keep the 'field' level for all members, if and when the dolls begin to ship and other members have received tracking notification, you may email the Liaisons for a written exception (i.e., if you are further down on the shipping list or the tracking number didn't make it to you) if you have paid for the item. You agree not to engage in any way in pre-selling and acknowledge that any attempted pre-selling may result in, among other things, the suspension or termination of your Club membership, without refund or reimbursement of any registration fees. You may, however, make trade or sale arrangements within the W Club sponsored forums with other Club members.
E. Offering Club Exclusive Merchandise or Opportunities to Non-Members: Offering your opportunities to access items and offers meant only for Club members to non-Club members in any way (including, but not limited to through private and public forums), is expressly prohibited. If you do not want to take advantage of an offer that you are selected for, this opportunity must go to another Club member and not to a non-Club member, as this constitutes a circumvention of paying Club dues. Once you take advantage of an offer and receive tracking information (see pre-sales above), you may do whatever you want with the items (sell, keep them, etc.); however, we will not tolerate members making pre-arranged deals with non-Club members or advertising the ability to get a Club deal for a non-Club member. Any members found violating this policy will immediately lose access to all special offers and/or forfeit their memberships without any type of registration fee refund or reimbursement.
Please note that the W Club is a separate entity from Integrity Toys and that membership in the W Club does not guarantee access to Integrity Toys' non-Club exclusive dolls and accessories. None of the dolls available through the Integrity Toys' authorized dealers can be purchased through the W Club and are not W Club exclusive items.
F. Rules Circumvention: Any attempt to circumvent Club rules by perceived loopholes or otherwise will in itself be deemed a violation of Club rules.
G. Communications Protocol: Questions relating to product knowledge (edition sizes, hair colors, variations, product timing, etc.), as well as issues or comments regarding the W Club should be directed solely to the Club Liaisons via email at wclub@integritytoys.com. Integrity Toys has designated the W Club Liaisons as the first point of contact for member product knowledge and feedback so that Integrity can focus on designing and manufacturing new items, and dealing with bona fide customer service issues. Any issues that the Liaisons cannot resolve will be forwarded to Integrity Toys.
If you have an issue on if an order has shipped, you can first check the cart for a tracking number. Other questions regarding orders or shipping should be directed to customerservice@integritytoys.com. Please give them several business days to respond.
All issues concerning defective or broken products should always be sent to patientcare@integritytoys.com. If you need to report a defective item, please take a photo of the problem and send it with a short email outlining what the issue is. Also, include your full name and mailing address, as this will help the Patient Care team setup your case faster.
Integrity Toys' motto is "Serving You with Pride". As a courtesy, it is requested and strongly encouraged that any problems with Integrity Toys' products or other issues be brought to the Liaisons or Integrity Toys first to solve, before taking issues into any forum. Taking problems to public or private forums (such as the W Club forum) will not get them solved and could have unintended damaging effects to the Company, so please let them get the first opportunity to solve your issues and make you a happy customer.
H. Following Through On Commitments: When Club members do not follow through on commitments (such as entering a lottery and then not purchasing the item), they create significant extra work and sometimes take opportunities away from other members. Should you decide not to follow through on a Club commitment, it will be your responsibility to find a Club member replacement in the allotted time period; failure to do so will automatically disqualify you from future lottery and pre-order opportunities.
The W Club does its best to make sure that all members have the chance to pay the balance for any item that they have won the chance to purchase in a lottery or pre-ordered. Should a member not pay the balance by the deadline set out in the payment notice for any of the exclusive W Club items that are pre-ordered, all deposits will be forfeited, you will not be issued a refund or credit for that deposit and you lose the opportunity to purchase this item. By pre-ordering any of the exclusive W Club dolls offered during the year, you agree to abide by these conditions.
I. Perquisites and Special Offers: Most W Club offers are time sensitive and in order to take advantage of those offers, Club members must respond within the specified time guidelines. While they make every attempt to be as fair as possible to all Club members, Integrity Toys and the W Club reserve the right to conduct offers, perquisites and lotteries in any manner they see fit.
J. Ownership of Submissions: Neither the W Club nor Integrity Toys will compensate members in any way for any ideas or suggestions relating to products, services, marketing, distribution nor any other matters. Please note that any unsolicited materials, emails or other communications will become the sole joint property of Integrity Toys and the W Club. This also applies to any ideas that are posted in the online Club forum and feedback given through surveys, marketing studies or focus groups unless expressly outlined otherwise in advance in writing. Any submissions and any questions, comments, answers, suggestions, or the like submitted by you to Integrity Toys and/or the Club via phone, fax, email, mail, forum post or otherwise will be treated as non-confidential and non-proprietary, and neither Integrity Toys nor the W Club will assume any responsibility, obligation or liability for them or for Integrity Toys' or the Club's receipt or non-receipt of them.
You grant to both Integrity Toys and the W Club a non-exclusive, royalty-free, perpetual, irrevocable, and sub licensable right and license to reproduce, distribute, publish, transmit, modify, adapt, translate, display, distribute, sell, license, publicly perform, prepare derivative works based upon and otherwise use or exploit any submissions throughout the world in any and all media. You represent and warrant that: (a) you have the right and authorization to make the foregoing grant without the consent of any third party, and (b) any submissions are accurate and, as permitted to be used by Integrity Toys and the W Club in this Agreement, do not and will not infringe any right of any third party.
K. Notifications: When you send emails to Integrity and/or the W Club, you are communicating electronically to them and you consent to receive communications from Integrity and/or the Club electronically. Furthermore, you agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.
Please add the email wclub@integritytoys.com to your email address book or approved list of email addresses. This will ensure that you receive all transmissions from the Club promptly. While the W Club does their best to make sure that Club members receive all notices, it is each member's responsibility to provide an email address that does not have a problem receiving bulk emails and has an inbox with free space to accept notices and communications.
L. Membership Term: 2018 memberships are valid until the latter of January 1, 2019 or when the 2019 Club membership registration period begins.
M. Taxes and Customs: If you are a resident of New York, Maryland or Illinois, you may be required to pay taxes on purchases of merchandise from the W Club. If you reside outside of the United States, you may be required to pay import duties or customs on merchandise purchased through the W Club. Integrity Toys will not alter customs forms in any way, so please do not ask.
N. Indemnity: You agree to indemnify, defend and hold both Integrity Toys, Inc. and Intercap Merchant Partners, LLC (which includes both Integrity Toys' and Intercap's affiliates, subsidiaries, agents and service providers) harmless from all liabilities, losses, damages, costs, and expenses (including attorneys' fees) on account of any claim, suit, action, demand, or proceeding made or brought against any such party, or on account of the investigation, defense, or settlement thereof, arising in connection with your membership in the W Club, and/or your violation of the Club rules set forth in this document.
O. A Final Protocol Request: Members of the W Club receive a large amount of information. Every effort is made to include all available information inside the email releases, newsletters, etc. It is requested that you read all information carefully and follow all instructions, as 99.99% of the time that questions are received after a release; the answer to the question is already clearly stated in the emails. Please take your time to review the information and specifically follow instructions as your cooperation will allow more time to plan fun opportunities for the W Club!
